Plenty of people can build. Fewer have spent years on the other side of a counter, getting the real requirement out of someone who hasn’t got the words for it yet — escalated complaints, bereavement transactions, high-value refunds, product liability. All resolved, all with someone’s bad day attached.
That is the hard half of a two-week embed. The build is the easy half. Sitting with a lawyer who has no idea what AI can do for them, and working out what they actually need rather than what they asked for, is a customer-service skill — and I did that professionally for years before I could write a line of code.
I can source leads and talk to clients. I move between departments without friction. I don’t want two days the same, which is the entire shape of this job. And I’m autistic — Asperger’s, and ADHD — which is where the hyper-focus comes from, and the pattern-attention that catches what green dashboards miss. A gift and a curse: I have to keep productive, because my mind takes more than most to tire out.
I’m from Chesterton, in Stoke. I lived in Bradford for a few years with my sister — she practically raised me, was like my mother and father. I was homeless at 17 and she took on the responsibility of raising me. I came back to Stoke when she went to university. If you were wondering why the route here isn’t the usual one, that’s the honest answer.
“Find work you love and you’ll never work a day in your life.” It’s the first thing I reach for when I wake up, and I’m routinely still at it at 1am. Nobody assigns me that.
And why here, specifically. I’ve taken this as far as one person can alone, and what I want next is to be the least experienced person in the room — that is where I get better, and I don’t think I can push much further without it. I also believe you should leave the world better than you found it, and leave something behind that was worth building. Neubor is the thing I built because I wanted the whole loop in one place: a thoughtful brief, an interface that earns its keep, an assistant with boundaries and a handover another person can run. I want the ordinary day-to-day of that work with a strong team — not a title — and I’d relocate for it.
